Skip to content

Refund Policy

Dernière mise à jour : 5/13/2026

Refund Policy

This Refund Policy (the "Policy") sets out the terms under which Meetricks, LLC ("Meetricks", "SkyEntry", "we", "our") issues refunds for amounts paid by users (the "User", "you") in connection with the service operated under the SkyEntry brand on skyentry.co (the "Service").

It supplements and clarifies Sections 7, 9, 10 and 11 of the [Terms of Service](https://skyentry.co/terms) (the "Terms") of which it forms an integral part. In the event of any discrepancy between the Terms and this Policy on minor operational matters, this Policy shall prevail as regards how refunds are processed.

> Quick read — In 30 seconds: > - If the supplier fails to deliver while you were present → automatic refund within 14 days, directly via Stripe. > - If you fail to show up at the meeting point (no-show) → no refund, the slot is lost. > - For the SkyEntry Pass subscription → cancel at any time, but no pro-rata refund for the current period. > - EU 14-day right of withdrawal: applicable as long as you have not used the Service; extinguished upon first effective use (Art. 16(a), Dir. 2011/83/EU).

---

1. Scope

1.1 Payments covered

This Policy applies to all payments made by the User on skyentry.co, namely:

  • the €1 Trial Period for 48 hours (see Terms §6.2);
  • the SkyEntry Pass subscription, monthly (€29.90/month) or annual (€249/year) (see Terms §6.1);
  • single Bookings (fast-track or lounge access reservations) billed separately from the subscription (see Terms §3.2 and §11);
  • any other ancillary service billed by SkyEntry.

    • 1.2 Beneficiaries

    This Policy applies to any User who has paid an amount to SkyEntry, whether they act:

  • as a consumer within the meaning of applicable law, in particular Directive 2011/83/EU for Users residing in the European Union ("EU Users");
  • as a User who does not fall under EU consumer law (e.g., non-EU residents), for whom the provisions below apply within the limits of the law of the State of Delaware (USA) (see Terms §17).

1.3 Relationship with other documents

| Document | Role | |---|---| | [Terms of Service](https://skyentry.co/terms) | Overall contractual framework, rights and obligations | | This Policy | Operational refund procedures | | [Privacy Policy](https://skyentry.co/privacy) | Processing of data in connection with refund requests | | [Legal Notice](https://skyentry.co/mentions) | Identification of the publisher and host |

---

2. 14-day right of withdrawal (EU Users)

2.1 Principle

In accordance with Directive 2011/83/EU on consumer rights (transposed in particular into Articles L. 221-18 et seq. of the French Consumer Code), EU Users acting as consumers have a period of fourteen (14) calendar days to withdraw from the contract without giving any reason and without bearing any costs other than those provided for by law.

The period runs from the day after the conclusion of the contract, that is, from the date of receipt of the confirmation e-mail for:

  • the SkyEntry Pass subscription (monthly or annual); or
  • a single Booking (fast-track, lounge access); or
  • the €1 Trial Period.

    • 2.2 How to exercise withdrawal

    The EU User may notify their decision by any unambiguous means, including:

  • using the standard withdrawal form available in their Account ("My Subscription" section);
  • by e-mail to contact@skyentry.co with the subject "Withdrawal", stating: name, surname, e-mail address of the Account, identifier of the relevant Booking or subscription;
  • by post to: Meetricks, LLC — 1013 Centre Rd, Suite 403A, Wilmington, DE 19805, USA.

> Sample message: > "I, the undersigned [First name Last name], holder of the SkyEntry Account associated with [email@example.com], hereby notify my withdrawal from the contract concluded on [date] regarding [SkyEntry Pass / Booking No. XXX]. Date: [DD/MM/YYYY]."

2.3 Effects and refund timeframe

Once the request is received, SkyEntry will:

1. acknowledge receipt within one (1) business day by e-mail; 2. issue the refund within fourteen (14) days of receipt of the withdrawal request; 3. use the original means of payment (the same payment card or electronic wallet via Stripe), unless the User expressly agrees to another means.

The refund incurs no cost for the User.

2.4 Statutory exception — service performed (Art. 16(a), Dir. 2011/83/EU)

> Key point: in accordance with Article 16(a) of Directive 2011/83/EU and Article L. 221-28, 1° of the French Consumer Code, the right of withdrawal may no longer be exercised once the service has been fully performed before the end of the fourteen-day period, or partially performed at the User's express request.

By subscribing to the Service, the User:

1. expressly requests immediate performance of the Service, by ticking the dedicated checkbox at registration; 2. acknowledges that the Service is deemed performed as soon as: - the first use of a fast-track via the supplier (effective passage at priority security control); - the first entry into a booked lounge; - the generation of an Apple Wallet or Google Wallet pass in their name for a confirmed Booking; - the use of a feature reserved for SkyEntry Pass subscribers (enriched flight tracking, priority alerts, etc.). 3. accepts that their right of withdrawal is extinguished for the performed portion of the Service.

#### Practical scenarios

| Situation | Withdrawal possible? | Expected refund | |---|---|---| | SkyEntry Pass subscription, no feature used, request within 14 days | ✅ Yes | Full | | SkyEntry Pass subscription, one Booking made and used within 14 days | ⚠️ Partial | No refund of the current subscription: the service is deemed delivered at the User's request | | Fast-track Booking not yet used, withdrawal 5 days after purchase | ✅ Yes | Full | | Fast-track Booking already used (passage occurred) | ❌ No | None | | €1 Trial, no access to the Service during the 48 h | ✅ Yes | The €1 paid | | €1 Trial, effective access to the Service during the 48 h | ❌ No | The €1 is retained |

2.5 Non-EU Users

For Users not residing in the European Union, the 14-day right of withdrawal does not apply as a matter of law. The other provisions of this Policy remain applicable.

---

3. Refund request procedure

3.1 Self-service from your Account

For the vast majority of situations (subscription cancellation, withdrawal request, the supplier failure report), the User can submit their request directly from their Account, without contacting support:

1. log in to skyentry.co; 2. open the "My Subscription" or "My Bookings" section; 3. select the relevant transaction and click "Request a refund"; 4. select the reason in the dropdown (withdrawal, supplier failure, payment error, other); 5. confirm the request.

The User immediately receives a confirmation e-mail with a request identifier (in the format `RFD-YYYYMMDD-XXXXX`) which serves as the reference for all subsequent exchanges.

3.2 Request by e-mail

Where the situation cannot be handled in self-service (e.g., closed Account, technical issue with the Account area, complex request), the User may write to contact@skyentry.co with the subject:

  • "Withdrawal" to exercise the 14-day right of withdrawal;
  • "Supplier-failed refund" where the supplier failed to honor a confirmed Booking;
  • "Refund — other reason" in any other case.

The e-mail must include at minimum: full name, e-mail address of the Account, date and identifier of the relevant transaction, brief description of the reason.

3.3 Processing timelines

| Step | Target time | |---|---| | Acknowledgement of receipt | 1 business day | | Investigation of the request | 5 business days (max.) | | Decision notification | 7 business days (max.) | | Effective refund (favorable case) | 14 calendar days from a favorable decision |

Bank settlement times for the funds (typically 1 to 5 business days depending on the card issuer) are added to the SkyEntry timeline and remain at the discretion of the User's bank.

3.4 Supporting documents

Depending on the reason, SkyEntry may request:

  • copy of the boarding pass or proof of presence at the airport (supplier failure cases);
  • copy of an identity document (where Account ownership is in doubt);
  • bank statement showing the disputed debit;
  • any other document strictly necessary for processing.

    • Documents are retained under the conditions set out in the [Privacy Policy](https://skyentry.co/privacy) (maximum: 5 years for fraud prevention, 10 years for accounting obligations).

    ---

    4. Cases giving rise to a refund

    4.1 Failure attributable to the supplier ("supplier-failed")

    > Our commitment: where, due exclusively to the supplier or any other Airport Partner, the booked service could not be delivered while the User was present at the meeting point, within the agreed timeframe, and with the required documents, SkyEntry will issue a full refund of the relevant Booking without further formality.

    #### How it works

  • Initiation: automatic as soon as the failure is confirmed by our teams (cross-checking via the supplier logs, User declaration, verification of physical presence where applicable).
  • Channel: refund directly via Stripe, on the original means of payment. No rebilling procedure with the supplier is required from the User.
  • Target time: 14 calendar days from confirmation of the failure.
  • Information: the User receives an e-mail upon initiation of the refund, with a reminder of the relevant Booking and the amount.

    • #### Covered scope

    The following are notably classified as a supplier failure:

  • the absence of a supplier attendant at the confirmed slot;
  • the unexpected closure of the priority lane without redirection arranged;
  • the unjustified refusal of the service while the conditions of the Booking are met;
  • a Partner scheduling error (slot not transmitted, double booking).

    • #### Excluded scope

    The following are not classified as a supplier failure (and fall under section 5):

  • heavy congestion at security checks beyond the booked slot;
  • delays of the airport, the airline or the authorities;
  • force majeure events (see Terms §15).

    • 4.2 Cancellation by SkyEntry

    Where SkyEntry, on its own initiative, cancels a Booking or terminates the Service before full delivery of the service, the User benefits from a full refund, without any action required from them, within 14 days, by the original means of payment.

    This notably includes:

  • cancellation due to structural technical unavailability (prolonged outage of the booking system);
  • withdrawal by SkyEntry of an erroneous commercial offer published by mistake;
  • termination of an airport partnership before the agreed date of the Booking.

4.3 Technical payment error

In the event of double charging, erroneous debit, or payment that cannot be matched to an identified Booking or subscription, SkyEntry issues an immediate refund upon discovery, without any prior request from the User, by Stripe reversal on the original means of payment.

The User may report any suspicious debit to contact@skyentry.co with the subject "Unusual debit"; we commit to investigate within 24 working hours and, if SkyEntry's responsibility is established, to initiate the refund immediately.

4.4 "Single Payment Intent + manual capture" mechanic — why you sometimes have nothing to claim

For single fast-track or lounge Bookings, SkyEntry implements a specific technical mechanic detailed in Section 7.3 of the Terms, which can save you from any refund process in some cases:

1. when the Booking is made, a single Payment Intent is created at Stripe and authorized on your card, with no immediate debit; 2. SkyEntry transmits the request to the supplier; 3. if the supplier confirms: the Payment Intent is captured (effective debit). The service is owed, and any subsequent refund follows sections 4.1 to 4.3 above; 4. if the supplier refuses or fails before confirmation: the Payment Intent is automatically cancelled. No amount is debited. The initial authorization is released by your bank within a few business days according to its own rules.

> Practical consequence: in case (4), no "refund" needs to be processed by SkyEntry, because no effective debit has occurred. If you still see a pending authorization on your statement after several days, contact your bank directly, which controls the release of the hold.

#### Special case: €1 Trial Period + subsequent supplier-failed Booking

For Users on a 48-hour €1 Trial who book a Booking in the same flow:

  • the €1 of the Trial Period is captured immediately upon subscription (it pays for access to the Service for 48 hours);
  • the Booking follows the Single PI mechanic: if the supplier fails, nothing is debited for the Booking, only the €1 remains acquired for the Trial Period actually consumed.

    • In this scenario, you therefore have no refund to claim: the Single PI mechanic has already done the work.

    4.5 Significant change to the Service

    In the event of a significant change to the Service notified at least 30 days before its entry into force (see Terms §8.2), the User has a right to terminate free of charge with pro-rata refund of amounts paid in advance for periods not yet used.

    4.6 Prolonged force majeure

    If a force majeure event (see Terms §15) extends beyond 30 days and prevents performance of the Service, either party may terminate, and SkyEntry refunds pro rata temporis the amounts paid in advance for the unperformed period.

    ---

    5. Cases not giving rise to a refund

    > Key reading: the situations listed below do not give rise to any refund. This policy is applied uniformly and without commercial gesture, in order to preserve the economic balance of the Service and the availability of slots for other travelers.

    5.1 User no-show

    > Important: if the User fails to show up at the meeting point (fast-track, lounge) at the booked slot, or if they do not have the required travel documents (valid passport, boarding pass, flight proof), the service is deemed used and no refund is due.

    #### Rationale

  • The slot is held in advance with the supplir Partner.
  • The slot cannot be reassigned to another traveler once opened.
  • The operational cost for SkyEntry and the supplier is incurred regardless of the User's physical presence.

    • #### Practical cases treated as no-show

  • Arrival after the end time of the booked slot.
  • Showing up at the wrong terminal, the wrong gate, or the wrong fast-track point.
  • Lack of required supporting documents (expired passport, boarding pass not available).
  • Refusal by the User to comply with the supplier staff instructions.

    • #### Recommendation

    In case of unexpected event before the rendezvous time (transport delay, forgotten document), contact contact@skyentry.co immediately: if the request reaches us before the slot opens and the supplier confirms the possibility of a goodwill cancellation, we will try to obtain it — but without guarantee. This attempt does not create any automatic refund right.

    5.2 Cancellation after use

    No refund is due where the User requests a cancellation after:

  • having actually crossed a fast-track via the supplier;
  • having physically accessed a booked lounge;
  • having used a feature of the SkyEntry Pass subscription during the current period (enriched flight tracking, priority alerts, premium support access, etc.).

    • In such a case, the service is deemed delivered.

    5.3 Cancellation outside the supplier deadline

    Airport Partners apply their own goodwill Booking cancellation deadlines, generally between 24 hours (T-24) and 2 hours (T-2) before the slot, depending on the airport and time of year.

    > Consequence: any cancellation request received by SkyEntry after the supplier deadline (typically between T-2 and the slot time) does not give rise to a refund, the slot already being counted as performed by the Partner.

    The applicable deadline is recalled in the Booking confirmation e-mail; it is also visible in the "My Bookings" section before the rendezvous date.

    5.4 SkyEntry Pass subscription — no pro-rata refund

    > Rule to remember: the SkyEntry Pass subscription may be terminated at any time and free of charge (see Terms §10.1), but it does not give rise to any pro-rata refund for the current period already paid.

    Concretely, if you cancel:

  • a monthly subscription on the 12th of a month billed on the 1st: you keep access until the last day of the month, but no refund is due for the 18 unused days;
  • an annual subscription after 4 months: you keep access until the end of the annual period subscribed, but no refund is due for the remaining 8 months.

    • This rule is expressly accepted by the User upon subscription. It does not prevent the exercise of the 14-day right of withdrawal described in section 2 above, where the conditions are met.

    #### Exception: significant change to the Service

    By way of exception, in the event of a significant change to the Service (see Terms §8.2 and section 4.5 above), a pro-rata refund is due for the periods not used.

    5.5 €1 Trial Period — non-refundable if used

    The €1 paid for the 48-hour Trial Period is not refunded once the User has actually accessed the Service during this period (login to their Account, use of a feature, generation of a Wallet pass, taking a Booking).

    If the User has performed none of these actions and exercises their 14-day right of withdrawal, the €1 is refunded under the procedure of section 2.

    5.6 Termination for User fault

    In accordance with Section 10.2 of the Terms, termination for User fault (persistent payment default, fraud, fraudulent use of the Account, breach of Site security, disrespectful behavior towards support or Partners) does not give rise to any refund.

    5.7 Non-performance due to the User or a third party

    No refund is due where the non-performance results from:

  • a cause attributable to the User (incorrect information, absence at boarding, refusal of security checks, behavior preventing delivery);
  • a third party not party to the contract over which SkyEntry has no control (airline, customs authority, airport security body other than the supplier);
  • a force majeure event the duration of which does not exceed 30 days (beyond: see section 4.6).

    • ---

    6. Refund timeframe and means

    6.1 Contractual timeframe — 14 days

    Unless otherwise provided in this Policy, the refund is issued within fourteen (14) calendar days from:

  • the date of receipt of the withdrawal request (section 2);
  • the date of confirmation of the supplier failure (section 4.1);
  • the date on which SkyEntry establishes the technical error (section 4.3);
  • the effective date of the significant change or termination for force majeure (sections 4.5 and 4.6).

    • 6.2 Original means of payment

    The refund is systematically issued on the means of payment used for the original payment (Visa/Mastercard/American Express card, Apple Pay, Google Pay, SEPA direct debit, where applicable), unless the User expressly and in writing agrees to another means.

    This rule arises from the European Payment Services Directive (PSD2) and the applicable Stripe terms.

    6.3 Additional bank settlement time

    Once the refund is initiated by SkyEntry at Stripe:

  • the transfer to the User's issuing bank generally takes 1 to 3 business days;
  • the effective availability of funds in the User's account may take up to 10 business days depending on the rules of the issuing institution.

    • > Note: this bank settlement time is not the responsibility of SkyEntry. If the refund does not appear on the statement after 10 business days, the User is invited to first contact their bank, then to recontact SkyEntry at contact@skyentry.co with the request identifier `RFD-YYYYMMDD-XXXXX`.

    6.4 Currency and exchange fees

    Refunds are issued in the original currency of the payment. SkyEntry does not pass on any exchange fees. If a difference appears with the original debit due to currency fluctuations between the date of payment and the date of refund, this difference is not borne by SkyEntry and remains governed by the conditions of the card issuer.

    6.5 No refund fees

    SkyEntry does not charge any administrative or processing fee for a refund, whatever the reason.

    ---

    7. Disputes and remedies

    7.1 Prior amicable resolution

    Before any contentious action, the User is invited to contact SkyEntry at contact@skyentry.co to seek an amicable solution. SkyEntry undertakes to investigate the request and propose a reasoned response within a reasonable time, in principle thirty (30) days.

    7.2 Mediation and online dispute resolution (EU Users)

    EU Users have several remedies available:

  • the European Online Dispute Resolution (ODR) platform made available by the European Commission, accessible at: [https://ec.europa.eu/consumers/odr](https://ec.europa.eu/consumers/odr);
  • national consumer mediators where local legislation provides (in France, Articles L. 611-1 et seq. of the Consumer Code);
  • national consumer protection and data protection authorities.

7.3 Bank chargeback

The User has, as a last resort, the option of disputing a debit with their bank (Visa/Mastercard/Amex chargeback procedure). However, SkyEntry recommends giving priority to amicable resolution beforehand, which is generally faster and avoids any bank fees associated with an unjustified dispute.

> Important: a chargeback initiated where the service was duly delivered may be challenged by SkyEntry with the issuing bank, with presentation of supporting documents (login logs, supplier confirmation, time-stamped photos, etc.).

7.4 Governing law and jurisdiction

These provisions are governed by the law of the State of Delaware (United States of America) and the courts of Delaware have jurisdiction, without prejudice to mandatory provisions of the law of the consumer's country of residence (Article 6, Regulation (EC) No 593/2008 — Rome I), which continue to apply in favor of consumer Users where they offer more favorable protection (see Terms §17).

---

8. Changes to this Policy

SkyEntry reserves the right to modify this Policy to take account of legislative, regulatory, operational or commercial developments. Users are informed at least thirty (30) days before the entry into force by e-mail to the address associated with the Account or by publication on the Site, depending on the importance of the change.

Bookings and subscriptions in progress remain governed by the version of the Policy applicable on the day of subscription, unless the new version is more favorable to the User, in which case it applies as of right.

---

9. Authoritative language versions

This Policy is drafted in French and in English; both versions are equally authoritative and binding on the User. The German, Spanish and Italian versions are translations of the French version provided for information purposes. In the event of any discrepancy between the versions, the French and English versions shall prevail.

---

10. Contact

For any question relating to this Refund Policy, to a current or upcoming refund, or to a dispute:

> Meetricks, LLC — SkyEntry > 1013 Centre Rd, Suite 403A > Wilmington, DE 19805 > United States of America > E-mail: contact@skyentry.co

Please include in your message the request identifier in the format `RFD-YYYYMMDD-XXXXX` (where applicable) as well as the e-mail address associated with your Account, to speed up processing.

---

Refund Policy — Version 1.0 — Last updated: 25 April 2026