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Terms of Service

Dernière mise à jour : 5/13/2026

Terms of Service

These Terms of Service (the "Terms") govern your use of the website skyentry.co (the "Site") and your subscription to the services offered under the SkyEntry brand by Meetricks, LLC ("Meetricks", "SkyEntry", "we", "us", "our"). Together with the [Privacy Policy](https://skyentry.co/privacy), the [Cookie Policy](https://skyentry.co/cookies), the [Refund Policy](https://skyentry.co/refund), the [Legal Notice](https://skyentry.co/mentions) and the [GDPR Notice](https://skyentry.co/rgpd), they constitute the entire agreement between you (the "User", "you", "your") and us.

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1. Publisher identification

The Site is published by:

> Meetricks, LLC > A limited liability company organized under the laws of the State of Delaware (United States of America) > 1013 Centre Rd, Suite 403A > Wilmington, DE 19805 > United States of America > Trading brand: SkyEntry > Contact: contact@skyentry.co

For additional information (hosting provider, tax identification, intellectual property), please refer to the [Legal Notice](https://skyentry.co/mentions).

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2. Definitions

The following capitalized terms, as used throughout these Terms, have the meanings set forth below:

  • "Service" means the set of offerings provided by SkyEntry through the Site, including the SkyEntry Pass subscription, fast-track booking at airports, lounge access, ancillary services (notifications, travel assistance) and account management tools.
  • "SkyEntry Pass" means the paid subscription granting access to the Service, billed in accordance with section 6 below.
  • "Booking" means any individual reservation of a fast-track pass, lounge access or related service, made by the User through the Site, generally operated by our partner with the relevant airport.
  • "Supplier" or "Airport Partner" means the operational provider that physically delivers the fast-track or lounge service, with whom SkyEntry contracts on the User's behalf.
  • "Account" means the User's personal area on the Site, created upon registration and identified by a unique e-mail address and password.
  • "Trial Period" means the forty-eight (48)-hour period during which the User may test the Service for a token amount of one (1) euro before automatic conversion into a full subscription.
  • "Stripe" means Stripe Payments Europe Ltd (Ireland), a PCI-DSS Level 1 certified payment service provider that collects and stores payment data.

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    3. Description of the Service

    3.1 Nature of the Service

    SkyEntry is a booking and intermediation service between traveling Users and Airport Partners which physically operate fast-track ("priority security lane") and lounge services, together with related travel assistance (flight notifications, Apple Wallet and Google Wallet pass generation, customer support).

    > Important — Intermediary role: SkyEntry does not own or operate any airport infrastructure. The physical service (priority security access, lounge entry) is delivered by the Airport Partner. SkyEntry is responsible for the reliability of the booking platform, payment processing, customer support and coordination with the Partner, but cannot guarantee elements that depend solely on the on-site operator (residual waiting time, lounge quality, presence of an on-site host).

    3.2 Service components

    The Service includes, without limitation:

  • subscription to and management of a SkyEntry Pass;
  • booking of fast-track passes through the Airport Partner network;
  • access to partner airport lounges, where the chosen plan allows;
  • generation and updates of Apple Wallet and Google Wallet passes;
  • transactional notifications (e-mail, SMS, browser push) regarding booking status;
  • customer support, including the AI Helpdesk powered by Anthropic, reachable at contact@skyentry.co;
  • access via the mobile and desktop web application available at [skyentry.co](https://skyentry.co).

3.3 Service evolution

SkyEntry reserves the right to enrich, modify or discontinue features of the Service in accordance with section 8 below.

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4. Acceptance of the Terms

4.1 Manifestation of consent

These Terms become enforceable against the User as soon as the User:

1. ticks the "I have read and accept the Terms of Service, the Privacy Policy and the Refund Policy of SkyEntry" checkbox at Account creation; 2. confirms a Booking or a SkyEntry Pass subscription; 3. receives the subscription confirmation e-mail, which formalizes the contract entered into with SkyEntry, in line with the requirements of EU consumer law applicable to distance contracts.

The contract is formed on the date the confirmation e-mail is received. SkyEntry retains a copy of the contract, which is available upon request at contact@skyentry.co.

4.2 Legal capacity

The User represents that they have the legal capacity to enter into a contract under the law of their country of residence and that they are at least eighteen (18) years old. Registration of a minor is only possible with the express prior consent of a parent or legal guardian, who must in such case subscribe in their own name.

4.3 Amendments to the Terms

SkyEntry reserves the right to amend these Terms to reflect legal, regulatory, operational or commercial changes. Users will be notified at least thirty (30) days before the effective date by e-mail to the Account address. Minor amendments (typo fixes, technical clarifications without impact on obligations) take effect immediately upon publication on the Site.

If the User refuses the new Terms, they are entitled to terminate the contract free of charge and to receive a pro rata refund of any sums paid in advance for services not yet rendered.

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5. User Account — B2C model and B2B on quote

5.1 Target audience — personal use

The Service is intended for traveling natural persons booking for their own use or for travelers accompanying them. Each Account is strictly personal, non-assignable and non-transferable. The User undertakes to keep their credentials confidential and to notify any unauthorized use without delay at contact@skyentry.co.

5.2 Professional use — B2B on quote

For B2B requirements (corporate travel programs, high-volume business trip management, multi-user accounts), SkyEntry offers tailored conditions on quote. Users with such needs are invited to write to contact@skyentry.co to obtain a dedicated offer.

> Note: using the personal Account for professional purposes outside an explicitly contracted B2B offer may result in suspension of the Account or revision of pricing.

5.3 Account security

The User is solely responsible for activities carried out via their Account. SkyEntry shall not be liable for fraudulent use of the Account by a third party where such use results from the User's failure to take reasonable care of their credentials.

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6. Pricing and SkyEntry Pass subscription

6.1 Pricing

The SkyEntry Pass subscription is offered as follows:

| Plan | Price (incl. tax) | Commitment | Renewal | |---|---|---|---| | Monthly | €29.90 / month | None | Tacit, monthly | | Annual | €249 / year (~€20.75 / month) | None | Tacit, annual | | Trial Period | €1 for 48 hours | None | Automatic conversion to monthly plan unless cancelled |

Prices include all applicable taxes. For Users subject to VAT in an EU Member State, applicable VAT is calculated and displayed at checkout.

Bookings (individual fast-track passes, on-demand lounge access) are billed separately from the subscription, with their price displayed on the Site before order confirmation.

6.2 €1 Trial Period

A User subscribing to the Trial Period receives full access to the Service for a duration of forty-eight (48) consecutive hours, in exchange for a single payment of one (1) euro charged upon subscription.

> Automatic conversion — Important: at the end of the 48 hours, and unless the User expressly cancels before expiration, the subscription is automatically converted to the monthly plan at €29.90/month. The first full charge occurs on the day the Trial Period ends. > > The User receives a reminder e-mail at least 24 hours before conversion, inviting them to confirm or cancel. Cancellation can be carried out from the Account ("My Subscription" section) or by e-mail to contact@skyentry.co.

6.3 Price changes

SkyEntry reserves the right to adjust prices. Users will be notified at least thirty (30) days before the effective date by e-mail. New prices apply from the effective date for subscription renewals, with no retroactive effect on amounts already paid. Refusal of the price increase entitles the User to terminate free of charge.

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7. Payment terms

7.1 Payment provider — Stripe

Payments are processed by Stripe Payments Europe Ltd, a company incorporated under the laws of Ireland, certified PCI-DSS Level 1, acting as a regulated payment service provider.

SkyEntry never stores full credit card data. Only technical identifiers (Stripe token, intent ID, last 4 digits, brand, expiry date) are retained for Account management and fraud prevention. Full payment information is collected and stored directly by Stripe under its own terms.

7.2 Accepted means of payment

We accept Visa, Mastercard and American Express, as well as any other means of payment progressively enabled on Stripe (Apple Pay, Google Pay, SEPA Direct Debit for European Users, where applicable).

7.3 "Single Payment Intent + manual capture" mechanism for Bookings

For Bookings of fast-track passes or lounges, SkyEntry implements a specific technical mechanism:

1. at the time of the reservation, a single Payment Intent is created on Stripe and authorized on the User's card, with no immediate charge; 2. SkyEntry then forwards the request to the Airport Partner; 3. if the Partner confirmation is obtained, the Payment Intent is captured (effective charge); 4. if the confirmation is refused or fails, the Payment Intent is automatically cancelled and no amount is charged. The initial authorization is released by the issuing bank within a few business days, in accordance with its own rules.

> Benefit for the User: no amount is charged until the service is confirmed by the Partner. In the event of failure, no refund procedure is required.

7.4 Payment defaults

Any payment incident (declined card, chargeback, unjustified dispute) will result in immediate suspension of access to the Service. SkyEntry reserves the right to terminate the subscription as of right after a formal notice has remained unanswered for seven (7) days, in accordance with section 10 below.

7.5 Billing errors

Any dispute relating to an invoice must be notified to contact@skyentry.co within thirty (30) days of the issuance of the relevant invoice. SkyEntry will investigate the request and, where founded, will issue a refund or credit note within fourteen (14) days.

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8. Modifications to the Service

8.1 Minor changes

SkyEntry may, at any time and without prior notice, modify the Service to:

  • comply with legal or regulatory developments;
  • carry out minor technical adjustments, security fixes, performance or usability improvements;
  • add new features without negative impact for the User.

    • Such changes do not entitle the User to compensation and do not authorize early termination.

    8.2 Significant changes

    In the event of a significant change affecting the essential features of the Service, the scope of functionality, the price or the quality of the offering, SkyEntry will inform Users at least thirty (30) days before the effective date by e-mail to the Account address.

    The User is then entitled to terminate free of charge and to receive a pro rata refund of any sums paid in advance for unused periods, by exercising this right within thirty (30) days of the notice.

    8.3 Temporary suspension

    SkyEntry may suspend all or part of the Service for maintenance, urgent security fixes or any event beyond its reasonable control. Save in cases of emergency, Users are notified in advance. Short suspensions (less than 24 hours) do not entitle Users to compensation. Prolonged suspensions may entitle Users to a pro rata credit, at SkyEntry's reasonable discretion.

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    9. Right of withdrawal (EU Users — 14 days)

    9.1 Principle — 14-day right of withdrawal

    In accordance with Directive 2011/83/EU on consumer rights, transposed in particular into Articles L. 221-18 et seq. of the French Consumer Code, Users residing in the European Union and acting as consumers have a period of fourteen (14) calendar days to exercise their right of withdrawal, without having to give any reason or bear any costs other than those provided for by Articles L. 221-23 to L. 221-25 of the French Consumer Code.

    The period runs from the day after the conclusion of the contract, that is to say from the date of receipt of the subscription or Booking confirmation e-mail.

    9.2 How to exercise the right

    To exercise this right, the User notifies SkyEntry of their decision unambiguously by:

  • e-mail to contact@skyentry.co with subject "Withdrawal";
  • or via the standard withdrawal form available in the Account ("My Subscription" section);
  • or by post to: Meetricks, LLC — 1013 Centre Rd, Suite 403A, Wilmington, DE 19805, USA.

SkyEntry will acknowledge receipt of the request as soon as possible, by e-mail. The refund is issued within fourteen (14) days of receipt of the request, using the original means of payment.

9.3 Exception — service fully or partly performed (Art. 16(a), Dir. 2011/83/EU)

> Important: in accordance with Article 16(a) of Directive 2011/83/EU and Article L. 221-28, 1° of the French Consumer Code, the right of withdrawal may no longer be exercised once the service has been fully performed before the end of the fourteen-day period, or partially performed at the User's express request.

In practice, by subscribing to the Service, the User:

1. expressly requests immediate performance of the Service, by ticking the dedicated checkbox at registration; 2. acknowledges that as soon as the Service is actually used (e.g.: fast-track passage, lounge access, generation of an Apple Wallet pass), the Service is deemed partially or fully performed for the relevant period; 3. accepts that the right of withdrawal is then extinguished for the performed portion of the Service.

In concrete terms:

  • for a fast-track Booking: withdrawal remains possible as long as the fast-track pass has not been used. Once the passage has occurred, no refund may be claimed under the 14-day withdrawal right.
  • for the SkyEntry Pass subscription: withdrawal remains possible as long as no Booking has been made. If the User has used the Service during the 14-day period, withdrawal can only apply to the portion not yet performed, subject to the refund rules described in section 11.

    • 9.4 €1 Trial Period and withdrawal

    The €1 Trial Period constitutes a service with immediate performance. The User may cancel at any time during the 48 hours to prevent automatic conversion. The €1 paid for the Trial Period is, however, not refunded if the User has actually accessed the Service during that period.

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    10. Termination

    10.1 Termination by the User

    The User may terminate their SkyEntry Pass subscription at any time, free of charge and without giving reasons, from:

  • the Account, "My Subscription" section;
  • or by e-mail to contact@skyentry.co.

    • Termination takes effect:

  • immediately, by stopping the automatic renewal: the User retains access to the Service until the end of the current paid period;
  • no refund is issued for the current period, save in case of valid withdrawal (section 9) or significant Service modification (section 8.2).

    • 10.2 Termination by SkyEntry

    SkyEntry may terminate the contract as of right, after a formal notice has remained unanswered for seven (7) days, in case of:

  • persistent payment default;
  • fraudulent use of the Account (resale, unauthorized credential sharing, circumvention of the Service's limits, payment fraud);
  • breach of security or integrity of the Site;
  • serious violation of any obligation under these Terms;
  • manifestly disrespectful or aggressive behavior towards customer support, Partners or other Users.

    • Termination for User fault does not entitle the User to any refund.

    10.3 Consequences of termination

    Upon termination:

  • access to the Service is disabled;
  • Account data is retained for the period required to comply with legal obligations (notably tax and fraud prevention) and is then deleted or anonymized, in accordance with the [Privacy Policy](https://skyentry.co/privacy);
  • already confirmed and paid Bookings will continue to be honored until their delivery date, unless the User requests otherwise.

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    11. Service operated through Partner — Best-effort, no-show and refunds

    11.1 Best-effort obligation — fast-track and lounge service

    > Key reading: SkyEntry undertakes to use all reasonable efforts for the fast-track or lounge service to be confirmed by the Airport Partner within the agreed timeframes. However, since the physical service is operated by a third party within airport infrastructure subject to operational constraints beyond our control, SkyEntry acts under a best-effort obligation ("obligation de moyens") and not a result obligation.

    11.2 Operational hazards beyond SkyEntry's control

    SkyEntry cannot be held liable for hazards such as:

  • unusual congestion at security or check-in counters;
  • closure, schedule changes, unavailability or saturation of a fast-track point or lounge;
  • delays, cancellations or terminal changes due to the airline or the airport;
  • customs or border controls;
  • force majeure events (strikes, weather, technical incidents, pandemics, governmental measures).

    • In such cases, the User retains all the remedies available against the airline, the airport operator or the relevant authorities under applicable regulations (notably, for EU flights, Regulation (EC) No 261/2004).

    11.3 "Supplier-failed" — Partner failure

    Where, due exclusively to the Airport Partner's failure, the booked service could not be delivered while the User was present and in good standing, SkyEntry will issue a full refund of the relevant Booking, under the following conditions:

  • the refund is issued directly via Stripe, on the original means of payment;
  • no rebilling procedure with the Partner is required from the User;
  • the target time is fourteen (14) days from confirmation of the failure;
  • the User is informed by e-mail upon initiation of the refund.

    • 11.4 User no-show

    > Important: if the User fails to show up at the meeting point (fast-track, lounge) at the booked slot, or if they do not have the required travel documents (valid passport, boarding pass, flight proof), the service is deemed used and no refund is due.

    This rule arises from the nature of the service: the slot reserved with the Airport Partner is held in advance and cannot be reassigned to another traveler, which justifies the loss of the amount paid.

    11.5 Reference to the Refund Policy

    Detailed terms (request procedure, operational deadlines, exclusions, special cases) are set out in the [Refund Policy](https://skyentry.co/refund), which forms an integral part of this contract. In the event of a discrepancy between these Terms and the Refund Policy on minor operational points, the Refund Policy prevails as to the operational terms.

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    12. Liability

    12.1 Scope of liability

    SkyEntry is liable for:

  • the reliability, availability and security of the Site and the Service, on a reasonable best-effort basis;
  • the accuracy of the information it itself publishes on the Site;
  • payment processing through Stripe;
  • the quality of the support service provided by its teams and its AI Helpdesk;
  • coordination with Airport Partners.

    • 12.2 Express limitations

    To the fullest extent permitted by applicable law, SkyEntry's total cumulative liability towards the User, all heads of damages combined, shall not exceed the total amount actually paid by the User for the Service during the twelve (12) months preceding the event giving rise to liability.

    SkyEntry shall not be liable for:

  • indirect, immaterial or consequential damages (loss of opportunity, loss of revenue, loss of business opportunity, reputational damage, replacement costs);
  • non-performance or improper performance attributable to the User itself, to a third party not party to the contract or to a force majeure event;
  • consequences of using the Service for purposes other than its intended use (notably commercial use without B2B subscription, see section 5.2);
  • failures, delays or inaccuracies of the Airport Partners, the airline, the airport, customs authorities or payment providers, subject to the provisions of section 11.

    • 12.3 Mandatory exclusions

    In accordance with the mandatory requirements of applicable law, nothing in these Terms shall limit or exclude SkyEntry's liability for:

  • death or personal injury resulting from its own negligence;
  • fraud or fraudulent misrepresentation;
  • breaches of mandatory obligations not capable of contractual limitation, in particular under consumer protection law and data protection law.

12.4 Personal use — exclusion of business losses

As the Service is primarily intended for private use (see section 5.1), SkyEntry disclaims any liability for business-type losses (loss of profit, loss of business, loss of contract or business opportunity) that may result from professional use not covered by an express B2B offer.

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13. Intellectual property

13.1 Reserved rights

All elements composing the Site and the Service — including without limitation the SkyEntry brand, logos, texts, illustrations, photographs, videos, page structures, source code, databases, user interfaces, icons and any original content — are the exclusive property of Meetricks, LLC or its partners, and are protected by applicable intellectual property law, including copyright law, trademark law and database right.

13.2 Personal use license

Use of the Service grants the User a personal, non-exclusive, non-transferable and revocable license to use the contents, strictly limited to the needs of the subscription and for the duration of the contract.

Any reproduction, representation, modification, publication, adaptation, redistribution, commercial exploitation, integration into another service, reverse engineering or attempt to circumvent technical protection measures is strictly prohibited without prior written authorization from SkyEntry.

13.3 User content

The User remains the owner of any content they upload to the Site (photographs, supporting documents, support messages). The User grants SkyEntry a non-exclusive and limited license to use such content solely for the purposes of performing the Service, in accordance with the [Privacy Policy](https://skyentry.co/privacy).

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14. Personal data and cookies

The processing of Users' personal data is governed by the [Privacy Policy](https://skyentry.co/privacy), supplemented by the [GDPR Notice](https://skyentry.co/rgpd) specifically dedicated to the rights of Users residing in the European Union and the European Economic Area.

The terms applicable to cookies and similar tracking technologies are detailed in the [Cookie Policy](https://skyentry.co/cookies).

Acceptance of these Terms entails the User's information regarding the principles of data processing. Specific consents (marketing, non-essential cookies) are collected separately under conditions provided for by the GDPR and the ePrivacy Directive.

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15. Force majeure

Neither party shall be held liable for any failure to perform its obligations resulting from a force majeure event within the meaning of applicable case law (an external, unforeseeable and irresistible event), including, by way of example and without limitation: war, terrorism, riot, governmental measure, general strike, natural disaster, pandemic, significant failure of a telecommunications provider or of a structural third party (Stripe, Railway, AWS, etc.).

In such case, the performance of contractual obligations is suspended for the duration of the force majeure event. If the event lasts more than thirty (30) days, either party may terminate the contract as of right, without indemnity, by written notice. Sums paid for the unperformed period shall then be refunded pro rata temporis.

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16. Miscellaneous

16.1 Assignment

SkyEntry may assign this contract, in whole or in part, to any third party without the User's prior consent, provided that such assignment does not materially diminish the User's rights. The User will be informed by e-mail at least thirty (30) days before the effective date of the assignment.

The User may not assign their rights and obligations under the contract without the prior written consent of SkyEntry.

16.2 No waiver

The fact that SkyEntry does not avail itself of any provision of these Terms shall not be construed as a waiver of its right to do so subsequently.

16.3 Severability

If any provision of these Terms is held to be void, illegal or unenforceable by a competent court, the remaining provisions shall remain in full force and effect. The invalid provision shall, to the extent possible, be reinterpreted to produce an effect consistent with the original intent of the parties.

16.4 Third parties

No person other than the User and SkyEntry shall be entitled to rely on or enforce these Terms.

16.5 Notices

Any notice to SkyEntry under these Terms shall be sent to contact@skyentry.co or by post to the publisher's address indicated in section 1. Any notice from SkyEntry to the User shall be sent to the e-mail address associated with the Account, which constitutes the User's elected domicile for the purposes of the contract.

16.6 Authoritative language versions

These Terms are drafted in French and English; both versions are equally authoritative and enforceable against the User. The German, Spanish and Italian versions are translations of the French version provided for information purposes. In the event of any discrepancy between the versions, the French and English versions prevail.

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17. Governing law and jurisdiction

17.1 Governing law

These Terms and all contractual relations between the User and SkyEntry are governed by the law of the State of Delaware (United States of America), excluding its conflict-of-laws rules.

> Without prejudice to the mandatory provisions of the law of the consumer's country of residence: for Users residing in the European Union and acting as consumers, in accordance with Article 6 of Regulation (EC) No 593/2008 (Rome I), the choice of Delaware law shall not have the effect of depriving the User of the protection afforded to them by the mandatory provisions of the law of their country of habitual residence. The mandatory provisions of European and national consumer protection law therefore continue to apply in favor of the consumer User where they offer more favorable protection.

17.2 Competent courts

Subject to applicable mandatory provisions and the consumer reservation set out above, the courts of the State of Delaware (United States of America) shall have exclusive jurisdiction over any dispute relating to the formation, performance, interpretation or termination of these Terms.

17.3 Mediation and amicable settlement of disputes

Prior to any legal action, the User is invited to contact SkyEntry's customer service at contact@skyentry.co to seek an amicable solution. SkyEntry undertakes to investigate the request and to provide a reasoned response within a reasonable period, in principle thirty (30) days.

For Users residing in the European Union, the European Commission provides an online dispute resolution (ODR) platform accessible at: [https://ec.europa.eu/consumers/odr](https://ec.europa.eu/consumers/odr). French Users may also resort to a consumer mediator in accordance with Articles L. 611-1 et seq. of the French Consumer Code.

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18. Contact

For any question relating to these Terms, your Account, your subscription or a Booking, please write to:

> Meetricks, LLC — SkyEntry > 1013 Centre Rd, Suite 403A > Wilmington, DE 19805 > United States of America > E-mail: contact@skyentry.co

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Terms of Service — Version 1.0 — Last updated: April 25, 2026