Question 1

What is an eSIM?

Accepted Answer

An eSIM is a virtual SIM card built into your phone. It allows you to connect to a mobile network without a physical SIM card. Simply scan a QR code to activate it.

Question 2

Is my phone compatible?

Accepted Answer

Most recent smartphones are eSIM compatible: iPhone XS and newer, Samsung Galaxy S20+, Google Pixel 3 and newer, and many more. Check your phone settings to verify.

Question 3

How do I activate my eSIM?

Accepted Answer

After purchase, you receive a QR code by email. Scan it with your phone camera, follow the instructions and your eSIM will be active in seconds.

Question 4

Can I keep my regular number?

Accepted Answer

Yes, the eSIM works alongside your main SIM card. You keep your number for calls and texts, and use the eSIM for data abroad.

Question 5

What happens if I use all my data?

Accepted Answer

You can top up your data plan anytime from your account. Additional plans are available to extend your connection.

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Frequently Asked Questions